Currently listening to the Avaya “We’re About To Change The Way You Do Business” webinar! So far it’s very informative, easy to follow, and discussing a lot about customer service and communication.
Avaya is unveiling its broadest and deepest line of new collaboration and contact center tools ever!
The speakers are:
- Kevin Kennedy, President & Chief Executive Officer, Avaya
- David Downing, Vice President & General Manager, Avaya Unified Communications
- Joel Hackney, Senior Vice President & President, Avaya Sales and Marketing and Field Operations
- Anthony Bartolo, Vice President & General Manager, Avaya Contact Center Solutions
- Jorge Blanco, Vice President Product Marketing, Avaya Contact Center Solutions
- Drew Kraus, Research Vice President, Gartner
Just a few clips from the webinar:
- Avaya takes people-centric, user-first contact center approach
- Avaya is a people business
- Avaya leverages SIP for persistent customer context across multiple contact center channels
- Avaya contact center agents can increase productivity by 20%
- More than 200 beta trials of new Avaya innovations underway today
- Consumer trends are driving business to focus on customer and agent experience management through their contact centers
- Connecting customers with your contact center agents via text, email and web is more important then ever
- Avaya’s people centric approach is centralized with new Avaya Aura
- Avaya Aura Contact Center Suite – acquire a complete contact solution from Avaya
- With this contact center suite all information will be up to date and customer experience will be “user friendly” and easy
- Demographics are changing
- User experience is changing – customers are more active
- David Downing is sharing info about Avaya Aura conferencing solutions. You can now support up to 7500 users off of one single server
- With Avaya Agile Communication Environment, (ACE), enterprises can communications-enable their business applications up to 80% faster
- Avaya Aura Session Manager 6.0 now scales to over 100,000 users, including 50,000 SIP phones and video capable endpoints
- Avaya Data Networks are 7x more resilient, 20x better performing, and 40% more energy efficient
- Avaya Data Networks support 50% lower Total Cost of Ownership
- Check out Avaya’s new Ethernet Routing Switch 8800a – HERE
- Avaya Advanced Gateway 2330 reliably extends UC to remote branches
- Avaya WLAN 8100 Series combines 802.11n standard with unified wired/wireless architecture
- Avaya Data Networks are purpose built for real-time communications
- Find out how Avaya’s new Advisory Services can help you – HERE
Hope you enjoyed these info clips on Avaya’s webinar today!
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